P a g e | 0 Warranty Policy Dear New Home Owner, As you settle onto your new Palo Verde Home, small warranty items may arise as with any n
P a g e | 9 Palo Verde Homes Limited Warranty Guidelines While we strive to build a defect-free home, we are realistic enough to know that we may
P a g e | 10 · Total loss of water. (Check with the water department to be certain the problem is not a general outage in the area.) · Plumbing l
P a g e | 11 Covered only at time of Walk-through Inspection Please be advised that some items are easily damaged during move-in. While Palo Ve
P a g e | 12 Reporting Warranty Items The many details of warranty coverage can be confusing. We hope this chart will make reporting items easier.
P a g e | 13 Palo Verde Homes Emergency Subcontractor List Electrical Velasco Brothers Electric 915-204-1240 Mechanical G + C Mechani
P a g e | 14 Caring for your Home Palo Verde Homes has constructed your home with quality materials and the labor of experienced craftsmen f
P a g e | 15 discussion conflicts with the manufacturer’s recommendations, you should follow the manufacturer recommendation. Activate specific man
P a g e | 16 Know Your Home Immediately after you move in to your new home, you should locate the main shutoffs for gas, water and electri
P a g e | 17 Maintenance Suggestions Your Palo Verde Home has been built with the best available materials and workmanship. Its well-planned d
P a g e | 18 Exterior Walls Stucco Walls Stucco has been successfully used in the southwest for hundreds of years as a popular building materi
P a g e | 1 CONGRATULATIONS ON YOUR NEW HOME! A little time spent with this homeowner’s manual today can help you maintain your home’s built-i
P a g e | 19 Normally, “dry” lumber received locally contains about 17 % moisture. Local average air moisture is about 10%. This means that a subst
P a g e | 20 Windows Windows are designed to provide many years of trouble-free service. Palo Verde Homes uses high quality windows, but they a
P a g e | 21 Doors Passage Doors Certain doors in your home are made of wood and they may shrink. The wood in both exterior and interior pass
P a g e | 22 Exterior Stained Doors To ensure longer life for your exterior wood doors, plan to refinish them at least once a year. Stained exteri
P a g e | 23 Garage and Overhead Door Opener Homeowner Use and Maintenance Guidelines Since the garage door is a large, moving object, periodic m
P a g e | 24 Mirrored Wardrobe Doors and Vanity Mirrors A number of “Do’s” and “Don’ts” should be observed when cleaning mirrored wardrobe doors –
P a g e | 25 Roofs, Gutters, Vents Because the climate in West Texas is much hotter, the sun much more intense, and our summer season much longer
P a g e | 26 Concrete Surfaces The concrete used around your new home was mixed to industry standards, applied by professionals and should last in
P a g e | 27 Patio/Landscaping/Drainage Your Palo Verde home may have a large patio area. Chances are that you will want to install some hard- sur
P a g e | 28 Interior Walls Your home has two types of interior walls: bearing and non-bearing. Non- bearing walls can be altered
P a g e | 2 Homeowner Orientation Your homeowner orientation is an introduction to your new home and its many features. This meeting goes beyond t
P a g e | 29 guarantee a perfect color match when touch-ups are made after the original application. Painting When paint touch-up is required, r
P a g e | 30 Carpet PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. SOME CARPETS HAVE STAIN RESISTANT TREATMENTS TO IMPROVE YOUR ABILITY TO CLEA
P a g e | 31 the pile fiber together and begins to attract and also hold the dry soil. This is the reason cleaning is so important when dulling of
P a g e | 32 Hardwood Floors Today’s factory finished hardwood floors are extremely attractive and quite durable. However, climatic conditions can
P a g e | 33 Electric System Like all utility system in your home, your electric system was installed to rigid specifications and inspected by the
P a g e | 34 Plumbing Your plumbing has been installed by a professional and should only require minimum maintenance for many years, if you care f
P a g e | 35 Water Heater Your home is equipped with a quality storage-type gas water heater with sensitive thermostatic controls and an electroni
P a g e | 36 Leaks If a major plumbing leak occurs, the first step is to turn off the supply of water to the area involved. This may mean shutting
P a g e | 37 Heating/Air Conditioning Heating Your heating system is among the most modern manufactured today and should give you many, many year
P a g e | 38 If the furnace will not turn on, here are the basic test steps to take before calling for service: 1) Read the instruction manual fo
P a g e | 3 Cosmetic surface damage caused during construction is readily noticeable during the orientation. Such damage can also occur during the
P a g e | 39 Filters Some warm air furnaces have built-in filters, usually found close to the furnace, where the cooled air returns from the rooms
P a g e | 40 Before the air conditioning season arrives, do a test run to make sure your air conditioner is on and working properly. If it is not,
P a g e | 41 Evaporative Cooling Before using you cooler for the season, make sure the pads are in new condition. Replace them if they are damaged
P a g e | 42 Fireplace Your fireplace can be a pleasurable addition to your home and an excellent way to create a warm, cozy atmosphere. However,
P a g e | 43 Kitchen Appliances Palo Verde Homes has equipped your home with top quality appliances. All are covered by detailed factory warrant
P a g e | 44 Should hinges, catches, or drawer glides become sluggish with use, a small amount of silicone lubricant will improve their action. Co
P a g e | 45 some paint spots are dry before being noticed, use a recommended solvent. Range Hood Grease build- up in your range hood can present
P a g e | 46 Baths Fiberglass Tubs and Showers Given proper care, the smooth, shiny surface of you fiberglass tub and shower will remain beautifu
P a g e | 47 Caulking and Silicone It is a good idea to check the caulking around your bathtub or sink at the end of the first year. Fill in any g
P a g e | 48 Ventilation Homes today are built more tightly than ever. This saves energy dollars but creates a potential concern. Condensation, co
P a g e | 4 Note to Home Buyer: Insert orientation/walk-though form here.
P a g e | 49 Natural Problems Condensation Condensation is natural in a new home because many gallons of water were used in its construction, suc
P a g e | 50 Insects and Rodents Palo Verde Homes does not provide pest control services and as such does not warrant against pests and insects. I
P a g e | 51 Customer Service Information Palo Verde Homes will attempt to correct all “walk-through” inspection items within five days of homeown
P a g e | 52 Glossary of Terms Acrylic- The synthetic plastic material that is used in finishes. It is durable and attractive. Aerator- Located a
P a g e | 53 solely responsible for reviewing warranty claims and acting upon them. Customer Service Request- The form used by the homeowner to re
P a g e | 54 Homeowner Maintenance- Your new home will last a lifetime if you routinely maintain the various features of your home. Some of these m
P a g e | 55 months and for years after a new home is built. Minor settling is normal particular in the first months after a new home is build. Sh
P a g e | 5 Closing on Your Home Palo Verde Homes recognizes that timing is vitally important in planning your move and locking in your loan. O
P a g e | 6 amount of the loan, plus interest. One-twelfth of your annual taxes and Homeowner’s insurance will be added to the principal and intere
P a g e | 7 Helpful Phone Numbers El Paso Police Department 564-7000 Poison Center 800-222-1222 Fire De
P a g e | 8 Caring for your Home Palo Verde Homes has constructed your home with quality materials and the labor of experienced craftsmen followi
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